Terms & Conditions

General Terms and Conditions

Website Terms and Conditions of Use Relating to www.moonandson.co.za; Moon and Son (Pty) Ltd (2017 / 451655 / 07).
These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Moon and Son (Pty) Ltd website located at the domain name www.moonandson.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set out in this legal notice. The User may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of Moon and Son.

Content currently or anticipated to be displayed at this Website is provided by Moon and Son, its affiliates and/or subsidiaries, or any other third party owners of such content, and includes but is not limited to Literary Works, Musical Works, Artistic Works, Photography, Sound Recordings, Cinematograph Films, Sound and Television Broadcasts, Program-Carrying Signals, Published Editions and Computer Programs (“the Content”). All such proprietary works and the compilation of the proprietary works are copyright of Moon and Son, its affiliates or subsidiaries, or any other third party owner of such rights (“the Owners”), and is protected by South African and international copyright laws. Moon and Son reserve the right to make any changes to the Website, the Content, or to products and/or services offered through the Website at any times and without notice. All rights in and to the Content is reserved and retained by the Owners. Except as specified in these Terms and Conditions, the User is not granted a license or any other right including without limitation under Copyright, Trademark, Patent or other Intellectual Property Rights in or to the Content.

Moon and Son reserves the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

By using this Website or communicating with Moon and Son by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-commerce, Privacy & Security

The Website www.moonandson.co.za is an online retail store. The use of any product bought from this Website is at the purchaser’s risk. The purchaser/user indemnifies and holds Moon and Son harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by Moon and Son and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Customer details will be stored by Moon and Son separately from card details.

Payment may be made via Visa or MasterCard credit cards facilitated by the payment gateway PayFast. Our payment gateways use the strictest forms of encryption and no credit card details are stored on the website.

Moon and Son undertakes that it has taken all reasonable precautions to secure the credit card processing that is carried out to receive payment for goods sold. Moon and Son cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is South African Rand (ZAR).

Moon and Son Gift Vouchers are not redeemable for cash and will not be replaced if lost, stolen, destroyed or used without permission. Moon and Son Gift Vouchers cannot be resold to- or exchanged with a third party. You cannot use a Moon and Son Gift Voucher to purchase another Moon and Son Gift Voucher. Moon and Son Gift Vouchers can only be redeemed online through www.moonandson.co.za.

Our Website utilises cookies. This enables us to improve the User’s experience on our Website through various means such as storing preferences or determining aggregate usage behavior. Most web browsers provide the option to block some or all cookie types should you wish to. Because many of our Website’s features utilise cookies, we recommend that Users do not block them.

Domicilium citandi et executandi & Choice of Law

This website is run by Moon and Son (Pty) Ltd based in South Africa trading as Moon and Son and with registration number 2017 / 451655 / 07 and Directors Ralene Fischer and Marriët Geldenhuys.
Access to the Website from territories or countries where the content or purchase of the products sold on the Website is illegal is prohibited. The User may not use this Website in violation of South African export laws and regulations. If the User accesses this Website from locations outside of South Africa, that User is responsible for compliance with all local laws. These Terms and Conditions shall be governed by the laws of the Republic of South Africa, and the User consents to this jurisdiction in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. These Terms and Conditions constitute the entire agreement between the Provider and the User with regard to the use of the Content and this Website.

Moon and Son takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

If you have any questions, queries or wish to request permission to use any part of this website, please contact us at:
Moon and Son (Pty) Ltd
Physical & Postal Address:
11 Landau Terrace
Richmond
Johannesburg
Gauteng
2092

Email Address: admin@moonandson.co.za

Limitation of liability

The Website and all Content on the Website, including any current or future offer of products or services, are provided on an “as is” basis and may include inaccuracies or typographical errors. The Owners make no warranty or representation as to the availability, accuracy or completeness of the Content. Neither Moon and Son nor any holding company, affiliate or subsidiary of Moon and Son, shall be held responsible for any direct or indirect special, consequential or other damage of any kind whatsoever suffered or incurred, related to the use of, or the inability to access or use the Content or the Website or any functionality thereof, or of any linked website, even if Moon and Son is expressly advised thereof.

Shipping & Delivery

Deliveries within South Africa:

Subject to stock availability and receipt of payment, requests will be processed, handed over to a courier company, and delivered within 7 working days. Standard delivery is free for orders over R750. We charge R60 delivery for orders under R750. For very remote areas not serviced by standard couriers, Moon and Son will be in contact with the User to arrange an alternative address.

Moon and Son will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order.

International Deliveries:

Moon and Son is based in South Africa. All countries where the delivery address is outside of South Africa fall under our terms for international delivery.

For international deliveries Moon and Son makes use of the South African Post Office and you will be supplied with a tracking number. Delivery usually takes place within 2 weeks following dispatch, however, seasonal peaks, delays in customs and other factors outside of our control may on occasion cause delivery to take longer. Orders delivered to international addresses will incur a delivery charge. The delivery charge is displayed when you view your cart before checkout. Import duties may be payable by recipients of international deliveries. As the customer, you will be responsible for both determining whether any such import duties/levies are payable, and making payment if required.

Returns

If you wish to return any goods purchased online at www.moonandson.co.za, such goods must be returned to and received by Moon and Son within 14 days of receipt, together with your printed invoice as proof of payment. Please note that in this eventuality, the cost of couriering the goods back to Moon and Son is covered by the purchaser. The address details are as follows:

Moon and Son (Pty) Ltd
11 Landau Terrace
Richmond
Johannesburg
Gauteng
2092

Goods must be returned in new condition with all original packaging and materials (including any accessories or parts). Refunds or exchanges are subject to inspection. We will exchange goods or refund the purchase price of the goods within 30 days.